Internet Privacy Policy

Virbac’s commitment to internet privacy

The privacy of your personal information is very important to us. Virbac websites displaying this privacy policy (referred to hereafter as “policy”) undertake to collect, keep and protect your personal information in accordance with this policy and the laws, rules and regulations applicable.

This privacy policy applicable to Virbac and its subsidiaries (referred to hereafter as “Virbac” or “Virbac and its subsidiaries” or “us”) sets out how we collect, use and share personal information, referred to as personally identifying information, such as your name, postal address, e-mail address and telephone number.

This policy applies solely to personal information collected via Virbac’s on-line resources and communications (such as websites, e-mails and other on-line tools). Personal information collected using other non-Internet resources and communications are not covered by this policy, except when such personal information is grouped together with personal information collected by Virbac on-line.

Processing entity

Virbac Tierarzneimittel GmbH, situated at Rögen 20 – 23843 Bad Oldesloe are responsible for processing personal information provided to “Virbac Tierarzneimittel GmbH”.


Only information you have voluntarily provided is collected by Virbac or one of its subsidiaries. When, using or accessing one of our websites, you provide this required or optional information subject to positive confirmation of submission, you consent to Virbac and its subsidiaries collecting, using and disclosing this information in accordance with the provisions of this Privacy Policy.

You can choose not to provide certain information but if you do so, you may not be able to access many of the services and functions we offer.

Collection and use of personal information

The personal information we collect is used to build our customer relationship with you, communicate with you, inform you of what is happening in our sector of business and continually improve the service we offer you by better responding to your questions and needs, for example by offering you information programmes or services, training or any other service that might interest you, in relation to the Group’s products and services and, more generally, in relation to animal health, the core business of the Virbac Group.

We are able to collect your personal data when:

  • you give us this information voluntarily: you ask us questions by e-mail, enter on-line competitions arranged by Virbac and its subsidiaries, when you register on-line with Virbac and its subsidiaries to access a particular service offered by Virbac, when you want to have secure access to a dedicated space on the Group’s websites…. As far as your e-mails are concerned: We need this information to be able to handle your query. It is recorded in our customer file; you may then be able to exercise the right to access and correct such information with our customer services department.
  • Information is collected automatically: whenever you contact us, we receive and record certain types of information. Like many other websites, we use “cookies”, in particular, and obtain certain types of information when your browser accesses Virbac websites. This automatic collection is possible when you download or use applications created by Virbac or its subsidiaries.

Personal information collected in this way by Virbac and/or its subsidiaries is important for the Group and will only be accessible for Virbac and/or its subsidiaries, divisions and groups worldwide, and the persons and organisations that use such personal information solely on behalf of and according to the directives of Virbac.

Your personal information will only be used and disclosed by Virbac and the persons and organisations working for it in accordance with this policy and any other privacy notice applicable, and according to the express authorisations or requirements of the laws, rules and regulations applicable.

Note that Virbac does not sell or pass on your personal information to entities other than those that are part of the Virbac Group. For the purposes of security and if the law requires this, Virbac reserves the right to disclose personal information about you, including your e-mail address, for notification to government authorities, the parties involved in legal proceedings by order of the competent court or tribunal and otherwise if expressly required or authorised by the law applicable.

Except in the circumstances mentioned in this policy, your personal information will not be shared without your consent and is only used by and for the business purposes of Virbac and its subsidiaries as explained above with the constant objective of improving customer relations and satisfying your needs.

Protection of personal information

We protect the security of your personal information when it is being transmitted by using SSL software (Secure Sockets Layer Software) which encrypts the information you enter before it is sent to us.

We maintain physical and electronic security measures and back-up procedures for the collection, storage and communication of customers’ personal information. Our security procedures may require us to ask you for proof of identity before we can give you your personal information.

It is important to protect yourself from unauthorised access to your computer password. If you share a computer, you must log off after each use. It is your responsibility to protect your own copies of your passwords and log-in details allowing you to access our on-line resources.

Access to your personal information and correction

In compliance with of the Data Protection Act 1998 (DPA) requirements, anyone who has provided personal information can obtain details of such information and, where applicable, correct or delete it, by contacting Virbac Tierarzneimittel GmbH.


By visiting Virbac websites with your browser set to accept “cookies” or by using Virbac devices, mobile applications or other software programmes, you confirm you want to use our products and services and consent to our use of cookies and other technologies to provide them to you.

“Cookies” are unique identifiers we transfer to your device so our system can recognise it and provide you with functions specific to your needs. Any reference to Virbac “sites” is deemed to include our websites of the Virbac Group, our equipment, mobile applications or other software programmes To obtain more information about who is responsible for processing your personal information, refer to the section entitled “Processing Entity” in our personal information privacy policy.

We also use “cookies” for other purposes, particularly for:

  • identifying you when you log on to our website. This allows us to provide you with product recommendations, display personalised content, recognise you and offer you personalised functions and services;
  • provide content, including advertising, related to your interests;
  • carry out research and diagnoses to improve our content, products and services;
  • improve security

Links to other websites

Our website contains links to other websites of the Group or third parties. The privacy policy set out above applies only to our website When you log onto another website, you must read the privacy and personal information policy specific to the current website.

Updating our Privacy Policy

Virbac may revise this policy from time to time and reserves the right to amend this privacy statement or add or remove parts of it at its discretion.

Any change we decide to make to this policy will be displayed on this website, so you will always be able to check what information we collect, how we might use such information and whether or not we will share it with any other entity.

The privacy policy was last revised on 13 March 2013.

How to contact us

Do not hesitate to contact us if you have any questions about our privacy policy or your personal information.

Virbac Groupe – DSI

13e rue LID – BP 27

06511 Carros cedex